Hospital Security Practice Exam

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• A private citizen may usually make a felony arrest if?
• While providing security services in a healthcare setting, an officer must always be alert for the potential for which behavior?
• The term to describe the relationship between unions and the facility's management is referred to as?
• One reason emergency departments are serving more patients with mental health issues is the?
• Which of the following actions would be the HIPAA violation?
• To help prevent infant abductions a facility must?
• The Safety Management plan is described as what in relation to the safety program?
• Credit card fraud is easy to commit but the thief has _______ to use the stolen information.
• Which of the following is considered a public relations tool?
• Recognizing a vulnerability helps the security department do what?
• What do surveys of law enforcement and security agencies reveal about their relationship?
• Having employees search for a bomb is recommended because which statement is true?
• The NFPA-101 standard is commonly known as the?
• What is a key function of security personnel at the onset of a disaster or emergency?
• Which is a stage of team development?
• EMTALA requires Medicare participating hospitals to provide what?
• Which of the following is a reason healthcare organizations need security services?
• Which of the following groups is considered one of the different types of workers found in a healthcare facility?
• Which agency requires employers to keep workplaces free from recognized hazards likely to cause death or serious physical harm?
• Which action would constitute a HIPAA violation according to the material?
• Ongoing educational offerings about protecting personal information should do what in relation to new employees?
• In security terminology, a vulnerability is defined as which of the following?
• From the material, a job action sheet is best described as which of the following?
• The security officer's notebook contains?
• If a protection order is violated, the appropriate action is to:
• What is the general trend in the number of patients diagnosed with mental health issues?
• Security officer and department reports may be used to identify trends and support which range of planning?
• Which statement best describes why staff involvement improves bomb sweeps?
• What is a common negative impact staff can have on an organization's bottom line?
• Which principle best guides security staff when dealing with uncooperative media?
• Which of the following is a warning sign for increasing anger and violence?
• If a missing patient is located by a security officer, the officer should first do what?
• A distribution control to prevent drug diversion would include which of the following?
• Benchmarking in security management is used to demonstrate what?
• Which of the following is an underlying factor in many security officer interactions with visitors?
• Notes about conditions observed while on patrol, such as lights out or license numbers of suspicious vehicles, are considered which type of notes?
• Training in workplace violence prevention has which two goals?
• In setting up an interview environment, which action would undermine the goal of reducing distractions and protecting confidentiality?
• Which act protects the confidentiality of medical information?
• Which of the following best describes the purpose of traffic controls in parking areas?
• Signs in parking areas should be posted for which group?
• Which of the following is a cost effective way to make the physical environment safer?
• What security risk can volunteers pose?
• Which entity is typically the authority having jurisdiction over a healthcare facility for NFPA code compliance?
• When responding to a chemical release, the officer must consider what first?
• A disaster or emergency that originates in the community, away from the healthcare facility is an example of what type of event?
• Guidelines for Preventing Workplace Violence for Healthcare and Social Services Workers are published by which organization?
• In which setting is custodial care commonly provided?
• In a hospital, security should pay special attention to which area due to frequent cash handling?
• Which of the following is not a characteristic of an effective report?
• One of the three responsibilities of an incident commander is to do what?
• A risk assessment of all patient care areas must be conducted _____ per year?
• During patrol, if you encounter a cart with its keys in the lock, what is the recommended initial response?
• Bed control means what?
• Which of the following best describes the primary function of deterrence in preventing workplace violence?
• In the progression of a fire, which stage corresponds to the appearance of flames?
• Damages awarded by court to cover the plaintiff's actual losses are called?
• During a civil disturbance, security has primary responsibility to?
• Which industry has the highest percentage of assaults?
• Many authorities on terrorism use the '_______ Signs of Terrorism' as an educational tool.
• How many critical areas must an organization's Emergency Plan address?
• The doctrine of respondeat superior holds the institution vicariously liable for acts committed by a security officer when those acts were committed:
• Whenever possible, a minimum of __________ security officer(s) should be assigned to respond to a civil disturbance.
• Which system provides a scalable plan to provide only the necessary number of responders and can be expanded or contracted to fit incident size?
• A violation of the Healthcare Insurance Portability and Accountability Act would be demonstrated by which action?
• When you encounter a police officer who acts unprofessionally you should?
• Which organization's standards require risk assessments to be completed annually?
• A team is defined as a _____ associated in work or activity.
• Which area is considered a high-risk area for violence in a healthcare setting?
• The public information officer primarily advises on which area?
• During a two-person room search for a potential bomb, what is the first safety action?
• In a healthcare organization, the relationship between security and which group is the most complex?
• Which term describes the areas of a healthcare facility that require protection during disturbances?
• What is a likely consequence of poor customer service in healthcare facilities?
• Criminal law is intended to do what?
• Which area is NOT among the four most hostage-prone areas?
• Which department serves as the primary point of contact for vendors, delivery drivers, service personnel, and contractors?
• A not-for-profit healthcare organization is usually described as one that does which of the following?
• Which statement best describes credibility during court testimony by security personnel?
• What is a widely recommended cost-effective safety measure in hospital facilities?
• One unique fire planning consideration healthcare facilities face is?
• When media or people refuse to cooperate with directions, security staff must?
• Which description best captures the three main purposes of hospital security?
• The privacy of a medical record is protected by what?
• Which of the following best describes the knowledge security personnel should have when engaging with law enforcement?
• If a non-sworn officer performs an unlawful search, the civil tort involved could be which?
• Visitor and media management in an emergency can best be accomplished by which approach?
• Which statement best describes the goals of the Incident Command System?
• Which role balances security needs with patient privacy during investigations?
• Environment of Care standards in healthcare facilities primarily aim to ensure which outcome?
• All staff associated with the care and monitoring of patients in at-risk areas should have and follow what?
• Reasonable force is viewed as the amount necessary to stop the action, and is reasonable for the circumstances. Which option best reflects this concept?
• Which event would create an image risk for a security department?
• In civil disturbance response planning, which of the following is considered a valid assumption?
• What is a common sign of potential security risk in a hospital environment?
• A basic purpose of the Incident Command System is to?
• When may indicators of a terrorist attack occur?
• Before unloading, handling, or transferring injured persons, security officers should first be?
• An example of a support service would be?
• A professional security presence in a healthcare facility is best enhanced by:
• A security officer on patrol should?
• Which of the following does community-oriented patrolling improve?
• When responding to a panic/duress alarm, which entrance should security officers use whenever possible to enter the scene?
• Two federal regulations and standards every healthcare security officer should be aware of are?
• Which of these is a caregiver?
• A common method of protecting employees of the medical records department includes?
• In incident reporting, which approach best promotes clarity?
• When a search of an employee's locker has been authorized, it should be conducted in the presence of the employee and a member of?
• Ongoing educational offerings about protecting personal information should be used to supplement which process?
• What approach is essential during a patient stand-by or monitoring situation?
• Which statement best describes disaster and emergency equipment maintenance?
• Signs in parking areas should be posted, visible, and appropriate for
• Which of the following measures helps prevent infant abduction in a hospital?
• The third stage of a fire is?
• From an ethical perspective, which statement best captures confidentiality for hospital security staff?
• Hospice patients are described as?
• How should a service organization define its customer in practical terms?
• Drug diversion is a?
• What term is commonly used as an alternative name for the Board of Directors in many organizations?
• Which tip is recommended for writing reports?
• A two-way radio is which of the following in security operations?
• Suspects are advised of the charges by a judge and required to enter a plea at the?
• A cyber crime known as 'phishing' involves using a?
• Which choice best describes holistic care?
• What is an essential legal consideration for security reports and documentation?
• In dealing with violence, which action best represents a healthcare security officer's responsibility?
• Which aspect of leadership during disasters best describes the security personnel's role?
• What is the definition of a prescription?
• When considering daytime patrols, carrying a flashlight is described as which?
• The National Labor Relations Act protects the rights of hospital employees to organize for the purpose of collective bargaining for which of the following?
• When an incident involves potential criminal activity, the security officer should:
• What is the standard practice with video surveillance?
• Which ICU type is Cardiac-Surgical?
• A security officer interacts most often with?
• Which of the following is an example of a hospital support service?
• Which statement best describes the impact of team-building efforts?
• Which description best matches not-for-profit healthcare organizations?
• Placing the baby in the nursery while the mother rests helps prevent what?
• Since 2005, which incident could be linked to terrorism in hospitals?
• Mitigation is simply taking steps to reduce or eliminate losses from?
• Which statement best describes how ongoing information protection training relates to initial onboarding?
• Which attribute best ensures the usefulness of a security officer's notebook during investigations?
• Which of the following is a tactic an infant abductor might use, as described in typical security guidance?
• A baton should be issued and used for?
• Which statement accurately reflects the General Duty Clause's role?
• Which of the following is considered a public relations tool?
• The Joint Commission standards allow what to be substituted for an annually required exercise?
• In terms of privacy for patients, which statement is true?
• To help parking areas during crowd control events, which design feature is most important?
• What is the purpose of a retention schedule in security documentation?
• What is the extreme form of managed care called?
• Which four areas in a healthcare organization are most susceptible to hostage taking?
• When you promise a customer to telephone them back, and you do, this is called?
• One way terrorists may test the security of a facility is to?
• Which is a big advantage for team building in healthcare organizations?
• Where are missing patients most commonly located?
• During a search for a bomb, two-way communication can be accomplished using?
• Security incident reports should generally be kept for how long?
• For hazards not specifically addressed by OSHA standards, OSHA may rely upon the?
• What is a primary focus of unannounced Joint Commission survey visits?
• Which attribute should a hospital facility strive for to support staff well-being?
• Notes in a security officer's notebook should be?
• Documenting every fragment of information, no matter how _______ it may appear, is extremely important.
• The Joint Commission views the Safety Management plan as the ______ of the organization's safety program.
• One of the four 'C's of a security report is which term?
• When called to testify in court which of the following is most critical?
• Civil law is intended to govern the acts of whom?
• What is a key safety practice for security officers on patrol?
• Which of the following best describes the two ways to create a positive customer experience after an encounter?
• Healthcare employees should be familiar with which two provisions of the HIPAA law?
• Which of the following lists the four phases of Emergency Management in the correct order?
• Which statement best describes the reason for increased emphasis on public relations in healthcare?
• Environment of Care standards include security-related considerations. Which option best represents the chapter where these standards reside?
• Physical security controls may be which of the following?
• Who has a legitimate need for obtaining a copy of a security incident report?
• What are the three purposes of the Incident Command System?
• Which of the following is on the checklist used by security officers to build their public relations skills?
• Which statement is NOT considered an internal customer of the security department?
• What is the purpose of the Seven Signs of Terrorism educational tool?
• Ongoing educational offerings about protecting personal information should do what?
• Which type of information is commonly found in a medical record chart?
• To maximize the security department's value as part of the healthcare team, organizations should emphasize which practice?
• Which statement best reflects what makes a professional organization’s behavior?
• A HIPAA violation would include which action?
• One of the most important elements of the physical security control system is?
• What is the purpose of the IAHSS Code of Ethics?
• When interrogating a suspect, what practice should a security officer follow?
• Which of the following is allowed to admit patients to a hospital?
• Professional advancement and growth can be obtained through which of the following?
• The Occupational Safety and Health Administration's mission includes?
• A criminal's modus operandi is their?
• Which two executive positions commonly report to the Chief Executive Officer in a typical healthcare organization?
• Stop signs, stop lanes, and traffic lights in parking areas are intended to?
• What is the recommended security action when police request to question an employee at a hospital?
• Which of the following is a common desire of a customer?
• In high-risk situations, which factors need to be formally assessed?
• From where do healthcare security departments derive their missions?
• What are the two major roles of a security officer in preventing workplace violence?
• Which is a key element for officer success relative to crowd control?
• The consequences of a child abduction event at a hospital could result in which of the following?
• In incident management, the public information officer primarily advises on information dissemination and media relations to support which outcome?
• One of the reasons The Joint Commission began conducting unannounced survey visits in January of 2006 was to?
• Penalties for releasing patient information without authority to do so may include?
• Which is an authority having jurisdiction over a healthcare facility, that requires compliance with NFPA codes?
• Which factor best supports the justification of a security program budget?
• Pertinent information about hazardous materials is provided by the manufacturer on a which document?
• The Joint Commission's mission includes?
• Which of the following best lists the three zones of protection used in security planning?
• Which document is designed to convey hazards and safe handling information for chemicals to workers?
• The security staff in a hospital serve three main purposes including?
• An example of a community planning partner is?
• Which of the following is a security risk associated with forensic patients?
• When facing ethical decisions without explicit rules, which principle should guide actions?
• When you promise a customer to telephone them back, and you do, this is called?
• General staff functions are organized into sections, including operations, planning, finance/administration, and which other area?
• Which of the following is not a HIPAA violation? You observe a gunshot victim being brought into the ER. You discuss the patient's condition with?
• Which of the following statements best describes what can lead to behavior escalation in a hospital setting?
• Administrative policies that state what is expected of security officers are best described as
• A nursing home is a setting for what type of care?
• After an officer uses a protective spray or foam, the subject becomes the responsibility of which party?
• Several laws, bills, and presidential directives define terrorism including the?
• Which Joint Commission standard addresses meeting national fire codes?
• Which of the following is true of a leading question?
• During pre-bargaining activity, what is permissible?
• Which of the following is considered an ongoing work team?
• The best way to control the threat of a bomb, is to?
• To make parking areas safe and easier to defend during a crowd control event, the areas should have?
• What are the two types of hostage situations?
• Which describes an external customer in healthcare security?
• Ethical behavior is doing what is
• Within a healthcare facility, which group is commonly considered a main focus?
• A forensic patient is someone who is in custody of which entity?
• A hospital's security department is considered a what type of unit within the hospital?
• Which statement best reflects a key component of successful de-escalation?
• Which of the following is a security risk associated with forensic patients?
• Which of the following does a security office need to know when responding to a chemical emergency?
• Which of the following best defines a forensic patient?
• Which of the following issues increases security risks in healthcare organizations?
• A job action sheet is a/an?
• What three critical skills can aid a security officer in de-escalating behavior?
• Which item belongs on the public relations checklist for security officers?
• Security incident reports are used to support which outcome?
• Most serious crimes committed by healthcare employees should be processed through the?
• Which practice helps protect medical records department staff?
• Which of the following best defines a customer?
• A security officer can be directly involved in measuring the likelihood of a risk becoming a crime by which activity?
• Hospice patients are?
• Which statement is true of civil law?
• Phishing is a cyber crime that involves using a?
• In a typical healthcare organization's basic structure, to whom do the Chief Operating Officer and Chief Financial Officer report?
• In which industry does the highest percentage of assaults occur?
• To better prepare security personnel to interact effectively with law enforcement they should?
• The diversion of drugs by outright theft is considered?
• Special patrol considerations are needed when which situation exists?
• Which statement best describes the direct outcome of implementing a workplace violence prevention program?
• Security reports prepared by officers and the department are used to support which type of planning?
• What is another term for body language?
• Under what condition can a private citizen typically make a felony arrest?
• The last preparation a terrorist usually makes before conducting an attack is?
• What is the best use for a detailed incident report?
• A team thrives when:
• The most important concept to remember in Magnetic Resonance Imaging safety is?
• A practical way for a security officer to enhance detection on patrol is to rely on
• Security officers are part of the?
• The most important aspect of a security officer's responsibilities is to?
• During a locker search, what is the purpose of having a Human Resources representative present?
• Which is a basic step in responding to a bomb threat?
• Security reports help facilitate which process, aiding event recall?
• The key to successfully managing aggressive or violent demonstrations is?
• Mitigation involves reducing losses from which type of hazards?
• Where is it recommended to list the bomb threat guide for quick access?
• The emergency plan must address six critical areas. Which option correctly reflects this requirement?
• The individual right to come together with others to express, promote, pursue and defend common interests refers to?
• HIPAA protects the confidentiality of what type of information?
• Which of the following is an element of an effective patrol?
• The safety officer's primary focus is to ensure the safety of which group?
• In terms of security, which healthcare department is identified as one of the most vulnerable areas?
• Which of the following groups is typically considered an ongoing work team in hospital operations?
• Which term refers to the right to come together with others to express, promote, pursue and defend common interests?
• To provide better customer service, you should allow an angry customer to what?
• What is a key benefit derived from a workplace violence prevention program?
• Which factor is identified as a trigger for crowd gatherings in healthcare settings?
• Which statement is true of civil law?
• Which action is commonly described as the last preparation a terrorist makes before conducting an attack?
• What is another name for the Board of Directors?
• The Materials Management department in a hospital is best described as which of the following?
• Which HIPAA rule focuses on safeguarding electronic health information?
• Which of the following is considered a type of external customer?
• Which of the following is a proprietary healthcare classification?
• During an infant abduction attempt, which action is typical for the abductor?
• How often should risk factors in high-risk areas be assessed?
• Many authorities on terrorism use the '_______ Signs of Terrorism' as an educational tool.
• In a ______ scam, thieves gain personal information about a victim by pretending to be a legitimate business?
• Which of the following behaviors is exhibited when an individual is progressing towards violence?
• Which activity is a primary business office responsibility?
• In a bomb situation, all windows and doors should be?
• Which system provides a scalable plan to provide only the necessary number of responders and can be expanded or contracted to fit the incident size?
• A person may be assigned one or several job action sheet assignments depending on?
• A health record is medical data for a specific patient.
• In preparing yourself professionally, you should not limit yourself to courses or seminars that deal only with what?
• A team is most successful when it has clearly defined what?
• Which reason explains why employees hesitate to share information concerning domestic violence with their employer?
• In Emergency Management, which phase focuses on continuing operations and lifesaving services?
• If it is decided to partially or fully evacuate for a bomb event, you should?
• The Emergency Management phase that concentrates on activities to continue operations and provide lifesaving services is known as the?
• The Information Systems department is considered the backbone of a healthcare organization's what?
• Before unloading, handling or transferring injured persons, security officers should first be?
• Prior to the formation of a bargaining movement, employees and representatives of a union may lawfully engage in passing out written materials and?
• To interpret and use non-verbal communications a security officer must understand which concept?
• Releasing patient information without proper authorization can result in which penalties?
• In MRI safety, which statement reflects a key safety concept?
• Which groups are internal customers of the security department?
• Which potential biological hazard in healthcare facilities is regulated by OSHA?
• Which is the fourth cardinal responsibility during an interview?
• Which course would contribute most to a security officer's professional development?
• Drug diversion is best described as a form of what?
• Physical security controls can be which of the following?
• HICS is most closely associated with which function in a hospital?
• What attribute best supports a positive and professional image?
• The safety officer is primarily responsible for which of the following?
• A _____ team is temporary.
• A risk is?
• Criminal acts are classified into felonies, misdemeanors and?
• Which two alarm systems are commonly used in healthcare facilities?
• The mission of the Centers for Disease Control and Prevention includes?
• Which of the following would be considered a proper course of action when responding to calls?
• In a healthcare setting, violent behavior can be caused by which of the following?
• To make parking areas safe and easier to defend during a crowd control event, how should the parking areas be prepared?
• Which on-site security activity can help assist local law enforcement?
• Before placing surveillance devices in any location, approval must be given by which party?
• Which of the following is an example of an effective patrol technique?
• Which factor contributes to more mental health presentations in the emergency department?
• What is the primary role of the public information officer?
• Which measure best prevents drug diversion in a distribution system within a healthcare setting?
• As a good mental exercise while on patrol, security officers should ask themselves which question?
• The characteristics and elements of an effective report include being accurate, complete, clear, and?
• Which of the following best defines what is meant by a person or group being 'professional' in the workplace?
• In a healthcare security context, one of the primary responsibilities is to manage access for which group most frequently?
• In early-stage fire development, which characteristic is observed?
• Two commonly used security alarm systems, in the healthcare setting, include which pair?
• Persons with a _____ should never enter the Magnetic Resonance Imaging room.
• The loss of 'deemed status' could stop reimbursement of revenue from the?
• The mission of the Centers for Disease Control and Prevention includes?
• Handcuffs serve to prevent injuries by restraining whom?
• A typical type of access control system for a Medical Records department would be?
• Which description best fits a proprietary healthcare classification?
• In risk assessment, a potential terrorist is often detected by profiling which attribute?
• The three zones of protection are?
• An important duty when a crime has occurred is to perform?
• Proper handling of criminal matters helps to ensure which outcome?
• A successful team uses a common mission to reach a common goal that is important to:
• The type of vehicle used by security is determined by:
• Which of the following best describes compensatory damages?
• Which of the following is a nonverbal communication cue during patient interaction?
• Teamwork is the work or activity of several persons acting:?
• What is an advantage of a foam-type chemical agent?
• The independent, non-profit organization that sets standards and accredits healthcare institutions is the?
• Survey results from law enforcement and security agencies indicate both sides believe they could do more to encourage what?
• Interviews should begin with?
• How many infant abduction cases were documented from 1983 to 2009?
• What measure, both inside and outside the facility, may help deter a person interested in placing a bomb?
• Under Joint Commission standards, what can substitute for an annual exercise?
• Which of the following is a key element of officer conduct during crowd control?
• Of the basic report styles, which is most popular and efficient in the healthcare security field?
• Which action demonstrates proper handling of patient records to avoid privacy violations?
• Which forms of terrorism are considered relatively rare?
• Why would a plaintiff's attorney welcome a delay in litigation?
• During a civil disturbance, which strategy helps reduce risk?
• Before placing surveillance devices in any location, approval must be given by the healthcare organization and which party?
• To avoid losing government-funded patient reimbursement, healthcare organizations should maintain Joint Commission accreditation to ensure:
• An example of an ancillary service would include?
• Which court stage involves the charges and a plea from the defendant?
• The amount of evidence a sworn officer needs to make a 'stop' or 'frisk' is defined as?
• The compounding area of a healthcare pharmacy is described as having what access policy?
• During a civil disturbance inside a healthcare facility, which areas should be prioritized for protection against vandalism?
• When police request to locate an employee they wish to question or serve with a warrant, security should?
• A thief may go through trash to obtain which of the following?
• The four cardinal responsibilities during an interview are impartiality, sensitivity, confidentiality, and?
• The incident where a patient leaves the hospital without discharge or notification is commonly referred to as?
• HICS stands for what?
• Healthcare security departments should conduct a security assessment every?
• In incident management, the formal process of organizing responders and assigning roles is called the
• Physicians and other healthcare professionals can release certain patient information?
• Why is it important for security to know each department's hours of operation, staffing levels, equipment types, services, and location?
• Security reports are important because they are used to help create what?
• Which is a type of Intensive Care Unit?
• Who must a security department rely on to be its eyes and ears?
• If a missing patient is located by security, which personnel should be notified first?
• In the RACE acronym, what does the letter C stand for?
• What are the primary responsibilities of the hospital’s business office?
• What is a health record?
• The Magnetic Resonance Imaging area is divided into _____ zones.
• Which organization is sometimes impersonated in hospital security-related suspicious incidents?
• Which of the following is a recommended component of personal protective equipment?
• When placing a person in handcuffs, what protocol should always be followed?
• Which two federal regulations and standards should healthcare security officers be aware of?
• An underlying factor in many security officer interactions with visitors is?
• Which scenario could substitute for an annually required exercise under Joint Commission standards?
• Which action is a security measure that reassures employees of safety?
• Preventing violence in the healthcare setting requires?
• Felony crimes are governed under which type of law?
• In incident command, the liaison officer primarily serves as the point of contact for which group?
• What is the primary purpose of a visitor pass system?
• A secure healthcare environment is a requirement within the Environment of Care standards set forth by which organization?
• Security staff face a unique hazard while working in the healthcare setting which is
• One of the reasons healthcare organizations have put more emphasis on public relations is?
• The Life Safety standard from The Joint Commission focuses on which aspect of facility safety?
• Which term best describes the hospital's interconnected computer network?
• As a healthcare security officer, you have the responsibility to protect staff, patients, and visitors by which approach?
• Which policy best ensures only authorized personnel can view sensitive patient data?
• An investigation report should always
• Which set of directives are identified as the two Homeland Security Presidential Directives?
• The two broad types of emergency situations that can affect medical centers are?
• Carrying a flashlight during the day is which of the following?
• ROARR is an acronym used in incident planning. What is the first word represented by ROARR?
• Which type of worker is considered one of the different types of workers found in a healthcare facility?
• The video surveillance system allows the security department to monitor multiple areas with?
• Which of the following events would an officer typically be asked to investigate?
• What precaution should patients planning a hospital stay be told regarding valuables?
• Registration under an alias is typically reserved for a/an?
• In security risk management, a vulnerability is best defined as?
• There have been ______ documented cases of infant abductions from 1983 to 2009?
• A security officer can reduce safety risks by?
• One OSHA standard that directly affects healthcare organizations is which?
• Which federal agency delegates authority to states to issue permits and enforce environmental laws?
• A vulnerability is?
• The most common areas a missing patient will turn up at are?
• Good customer service is a key to gaining repeat customers and?
• A team needs clearly defined _____ to be successful.
• An analysis of trends can assist an organization in workplace violence risk identification by determining?
• In service delivery, what factor is most likely to leave a lasting impression on a client?
• What is the abbreviation of prescription?
• Which of the following is something a typical infant abductor might do?
• The Centers for Disease Control and Prevention is focused on which national public health goal?
• Fire can occur when fuel, heat, and oxygen combine in a?
• Fire can result when fuel, heat, and oxygen are combined in a?
• Generally, who is the largest group of drug diverters?
• Who has the primary responsibility for protecting the defendant's constitutional rights to due process and a fair trial?
• Who has the primary responsibility for protecting the defendant's constitutional rights to due process and a fair trial?
• A hospital facility strives to be which of the following?
• What does the OSHA Hazard Communication Standard require in healthcare settings?
• Which of the following is a primary reason to document security incidents?
• Security must be familiar with department hours of operation, staffing levels, types of equipment, service provided, location, and what?
• If a non-sworn officer conducts an unreasonable search in violation of civil law, they may be civilly liable for the tort of?
• Security officers who work in a facility with a history of disturbances should do which of the following?
• The incipient stage of a fire produces which of the following?
• Ethical behavior, in its simplest form, is defined as?
• The purpose of conducting an interview in a private area is to?
• Which four-phase model is used in Emergency Management?
• The purpose of a protection order is to:
• Which of the following should be protected by bollards?
• Administrative, organizational, or departmental policies that state what is expected of security officers are best described as
• Which action is most appropriate when witnessing tampering with pharmaceutical inventory?
• The fire triangle represents the combination of _______ elements that must be present for a fire to exist.
• On routine patrol you find an unattended drug cart with the keys in the lock. You should first?
• What type of organizational structure is commonly found in many healthcare organizations?
• Which action is least likely to be part of effective de-escalation training?
• Which of the following is a benefit derived from a workplace violence prevention program?
• Trend analysis is used to identify patterns in workplace violence risk by determining which of the following?
• What are the functions of the security uniform in a healthcare security setting?
• Which option best describes contractors in a healthcare facility context?
• Which of the following describes a difficulty of conducting a group interview?
• The process by which questionnaires are provided to staff, visitors and patients for feedback is often referred to as?
• All computers in the hospital are linked through what system?
• Which scenario presents a fire-planning challenge specific to healthcare settings?
• Which is a sanction for Constitutional, Civil Rights, and Criminal Violations?
• The HIPAA rule that covers disclosure and protection of personal health information which is stored electronically is the?
• The cost-effectiveness of the security function can be demonstrated through which approach?
• A valid key assumption in a written civil disturbance response plan?
• The healthcare environment presents unique hazards for workers including?
• Which item is identified as a recommended component of personal protective equipment?
• Which practice supports safe handling of disturbances in security operations?
• Prescription drug abuse represents approximately what percent of the overall drug problem in the USA, according to the US Drug Enforcement Administration?
• Which of the following is an operational technique of effective patrol?
• An important part of the security officer's duties when a crime has been committed include?
• The Joint Commission's security-related standards are found in which accreditation manual chapters?
• What is the definition of a Rx?
• OSHA operates under which U.S. government department?
• An organizational justification used for healthcare security is
• A security officer can improve their powers of observation on patrol by?
• Which of the following is an example of a community planning partner?
• Which of the following is a powerful reason for learning to provide great customer service?
• When dealing with an angry patron, which approach best describes de-escalation that can improve service?
• How many areas are identified as most susceptible to hostage taking in a healthcare organization?
• During a patient stand-by or monitoring situation, security must use?
• The standard that determines when a security officer may stop and frisk a person (based on the level of evidence) is called
• Recognizing a vulnerability helps the security department prevent or?
• The method used to collect feedback from staff, visitors, and patients is commonly called what?
• The privacy of a medical record is protected by which level of law?
• Disaster and emergency equipment must?
• In a security program, whose observations are most critical to monitor ongoing events?
• Trained officers in handling potentially difficult disturbances are better prepared to?
• Who is considered custodian of medical records and therefore determines when information from the records should be disclosed?
• Which non-technical factor is identified as a public relations tool?
• The Safety Management plan is the foundation of which program according to The Joint Commission?
• The Business Office and Security work together to do which of the following?
• What is the primary educational purpose of the 'Seven Signs of Terrorism' framework used by authorities?
• An investigation report should always
• Which department is essential to maintaining data flow and technology systems in a hospital?
• Which of the following is an ancillary service?
• Which HIPAA rule covers electronic PHI protection and disclosure?
• Two common problems facing law enforcement and security in emergency rooms are which of the following?
• An overweight female of child bearing age with no prior criminal record would fit the profile of a?
• A situation in which security officers can reassure employees of their safety and security is?
• The hospital's written forensic patient policy usually requires informational cards and acknowledgement forms be distributed to law enforcement upon their arrival with a prisoner patient, and to whom else?
• In the absence of regulations, what should prevail when applying ethical standards to your work?
• To obtain narcotics or other drugs, a drug seeking patient will typically?
• On patrol, which mental question should security officers ask themselves?
• Which statement best describes benchmarking for justifying a security program budget?
• Which of the following is a big advantage for team building in healthcare organizations?
• Citizen protests are usually about what?
• What is the primary purpose of a detailed incident report in security operations?
• What is a typical reason why a crowd would gather in a healthcare environment?
• The ultimate goal of patrolling is to allow the officer to become what?
• When using an intercom, which behavior is appropriate?
• The acronym ASK describes attributes of which professional?
• Protests are typically about which of the following?
• The most common way a fire spreads is by which mechanism?
• In the incident command system, levels added below the section include which elements?
• Through which approach can the security department reveal and increase its value as a member of the healthcare organization's team?
• During an emergency, managing visitors and media effectively depends on knowing what to do with them.
• Badges of staff allowing access to infants are often?
• The NFPA-101 standard is commonly known as which code?
• During verbal intervention to de-escalate a situation, a security officer should convey which quality?
• What is the purpose of the IAHSS Code of Ethics?
• Who is allowed to access the compounding area?
• The facility is responsible for safeguarding Personal Health Information when?
• OSHA is a regulatory agency of which government department?
• Who is one of the most visible employees in a healthcare system?
• Security missions should align with the institution's goals because:
• When dealing with an aggressive situation, you should:
• A hospital's business office is a busy place. Security should?
• What must a security officer know when responding to a chemical emergency?
• In risk assessment within a hospital security program, which statement best defines a risk?
• The best way to advocate and promote the growing field of security is through: